MGT510 Current Spring 2011 Final Term Paper

1. What is the purpose of an organization and the purpose of ISO 9001? (3 Marks)

2. People usually go through four stages when learning new concepts or skills. Suppose you are learning to play a video game for the first time, explain briefly any three stages of learning. (3 Marks)

3. What are the advantages and uses of fish bone diagram? (3 Marks)

4. Being incharge of a fast food restaurant, what guiding principles you would recommend to improve the customer-supplier relationship? (3 Marks)

5. Apple Inc. needs to determine what is pertinent for the services to be designed and developed and to create requirements specification. What specifically the incorporation needs to address? (5 Marks)

6. What does this mathematical expression imply? (5 Marks)

Total Quality = Performance

Expectation

7. What are the beneficial team behaviors for a successful team? (5 Marks)

8. What are the different steps to determine the core processes from mission? (5 Marks)

9. How can customer requirement can be converted to customer satisfaction? (5 Marks)