From Rampant Inefficiency to Shining Customer Care???

View previous topic View next topic Go down

GMT - 12 Hours From Rampant Inefficiency to Shining Customer Care???

Post by News Poster on Fri Dec 20, 2013 6:03 pm

Muhammad Talha Salam on the lessons Pakistan’s public entities can draw from PTCL.
Read all about it in the Aurora Annual!
“PTCL has come a long way in an arduous journey to transform itself into a modern day corporate player in a highly competitive sector. And although some of the strategies, products and inefficiencies can still be questioned, the company is unrelenting in its pursuit to become a formidable player offering innovative products.”

PTCL is still a nationwide organisation with thousands of employees and not all of them can be expected to have embraced the new culture. Even today, complaints about inefficiency and corruption come in from different quarters. Nonetheless, the quantum of these complaints is significantly lower compared to what they used to be and there can be no doubt that PTCL has changed.”
avatar
News Poster
Monstars
Monstars

Gemini Monkey
Posts : 128
Join date : 2013-11-14
Age : 25
Location : land
--Mood-- : Sweettooth

Character sheet
Experience:
125/500  (125/500)

Back to top Go down

View previous topic View next topic Back to top

- Similar topics

Permissions in this forum:
You cannot reply to topics in this forum