From Rampant Inefficiency to Shining Customer Care???

“PTCL has come a long way in an arduous journey to transform itself into a modern day corporate player in a highly competitive sector. And although some of the strategies, products and inefficiencies can still be questioned, the company is unrelenting in its pursuit to become a formidable player offering innovative products.”

PTCL is still a nationwide organisation with thousands of employees and not all of them can be expected to have embraced the new culture. Even today, complaints about inefficiency and corruption come in from different quarters. Nonetheless, the quantum of these complaints is significantly lower compared to what they used to be and there can be no doubt that PTCL has changed.”