Chief Operating Officer - Kashf Microfinance Bank Limited (Pakistan subsidiary of FINCA)

by modi Sun Nov 03, 2013 11:24 am

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FINCA International, one of the world's leading microfinance institutions, provides financial services to more than 1 million clients through 23 wholly-owned and operated subsidiaries in Africa, Eurasia, Latin American and the Greater Middle East. FINCA International is starting its operations in Pakistan and is looking for a Chief Operating Officer (COO) for Kashf Microfinance Bank Limited (Pakistan subsidiary of FINCA) to be based in Lahore. Summary The Chief Operating Officer (COO) is responsible for the management of core business operations, including lending, product development, marketing, policy development, and application of internal controls. S/he will ensure that the FINCA subsidiary is competitive, and that outreach and profitability performance targets are met. The COO is responsible for ensuring that core business personnel are adequately trained and operated at a high standard of technical competency. The COO also ensures that the FINCA subsidiary implements responsible lending and savings practices. As a member of the Management Team, s/he shares responsibility for the overall performance and activities of the FINCA subsidiary, and participates in making decisions on strategic issues. Essential Duties and Responsibilities include the following. Other duties may be assigned. Guides and directs management in the development, production, promotion, and financial aspects of the organization's products and services. Directs the preparation of short-term and long-range plans and budgets based on broad organizational goals and growth objectives. Oversees executives who direct department activities that implement the organization's policies. Implements programs that meet organizational goals and objectives. Creates the structure and processes necessary to manage the organization's current activities and its projected growth. Maintains a sound plan of corporate organization, establishing policies to ensure adequate management development and to provide for capable management succession. Develops and installs procedures and controls to promote communication and adequate information flow within the organization. Supervises design of hardware and software systems to assist in the smooth and efficient flow of information. Establishes operating policies consistent with the chief executive officer's broad policies and objectives and ensures their execution. Evaluates the results of overall operations regularly and systematically and reports these results to the chief executive officer. Ensures that the responsibilities, authorities, and accountability of all direct subordinates are defined and understood. Ensures that all organization activities and operations are carried out in compliance with regulations and laws governing business operations. Supervisory Responsibilities Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems. KEY DELIVERABLES Develop, modify, and implement credit and savings products. Hire, supervise, and train credit and savings related staff. Together with the CEO and the CFO, direct the preparation of the operations plans and budgets. Travel Requirements Availability for domestic travel (up to 30%), and international travel (10%). FINCA International Inc. is an Equal Opportunity Employer.
Job Requirements
Competencies Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics. Project Management - Develops project plans; Coordinates projects; Communicates changes and progress; Completes projects on time and budget; Manages project team activities. Delegation - Delegates work assignments; Matches the responsibility to the person; Gives authority to work independently; Sets expectations and monitors delegated activities; Provides recognition for results. Leadership - Exhibits confidence in self and others; Inspires and motivates others to perform well; effectively influences actions and opinions of others; Accepts feedback from others; Gives appropriate recognition to others. Quality Management - Looks for ways to improve and promote quality; Demonstrates accuracy and thoroughness. Managing People - Includes staff in planning, decision-making, facilitating and process improvement; Takes responsibility for subordinates' activities; Makes self available to staff; Provides regular performance feedback; Develops subordinates' skills and encourages growth; Solicits and applies customer feedback (internal and external); Fosters quality focus in others; Improves processes, products and services.; Continually works to improve supervisory skills. Quality Management - Looks for ways to improve and promote quality; Demonstrates accuracy and thoroughness. QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Education and/or Experience Master’s degree in Business Administration, Management, Finance, Economics or related field, or equivalent work experience is required. 5-year experience minimum in comparable positions in terms of responsibility in banking or microfinance in an operations line-management role. Prior experience as a member of a senior management team is desirable. Experience in credit origination and credit risk assessment, business experience in (a) micro lending, (b) small enterprise lending, (c) rural & agriculture lending. Experience in both Credit and Deposits in addition to mobilization and delivery channel development a plus. Experience in developing and implementing strategic/operational plans for financial institutions. Excellent organizational, planning, analytical and problem-solving skills. High level of customer service and strong willingness to work in the field. Strong business management and negotiation skills. Experience managing and motivating a large staff. Excellent interpersonal, communication and training skills. Excellent technical report writing skills and computer literacy. Adaptability to challenging environments, country or regional experience is a plus. Language Skills Fluency in English and local language(s) required.